Refund policy

RETURNS/REFUNDS

At The Smooth Generation, we prioritize the satisfaction of our valued customers. We understand that sometimes situations may arise where you have concerns about your order. Please take a moment to review our Returns and Refunds policy:

  1. Returns and Exchanges: Unfortunately, we do not accept returns or exchanges on items purchased. We cannot accept returns on food products, including herbs and teas, that have been shipped to a customer. This policy is in strict compliance with health and safety regulations and is upheld for sanitary reasons. Once your order has shipped, it cannot be returned to us.

  2. Sale Items: We do not accept returns on sale items. All sales of discounted items are FINAL unless the products have not been shipped.

  3. Damaged Items: In the event that your order arrives damaged in any way, we kindly request you to email us as soon as possible at support@thesmoothgeneration.com with your order number and a clear photo of the item's condition. We handle these cases on a case-by-case basis but will make every effort to work towards a satisfactory solution.

  4. Lost or Stolen Packages: The Smooth Generation is not responsible for any lost or stolen packages that have been properly delivered by the carrier. However, at our discretion, we may offer a discount on your next order if your package was stolen from your mailbox.

Please Note: For order inquiries or issues, we kindly request that you DO NOT contact us through our social media pages. We will only respond to order inquiries via email.

EXCHANGES

Regarding exchanges, please be aware of the following:

  1. Exchanges: Unfortunately, we do not accept exchanges on items purchased. We cannot accept returns on food products, including herbs and teas, that have been shipped to a customer. This policy is in strict compliance with health and safety regulations and is upheld for sanitary reasons. Once an item has shipped, it cannot be returned to us.

  2. Damaged Items: If your order arrives damaged in any way, please email us as soon as possible at support@thesmoothgeneration.com with your order number and a clear photo of the item's condition. We address these cases on a case-by-case basis but will strive to work towards a satisfactory solution. Please allow up to 48 hours for a reply.

  3. Glass Bottle Products: Glass bottles are meticulously packaged to ensure they arrive intact. However, if your product arrives cracked, shattered, or damaged, please contact us via our Contact form. We will promptly arrange for a replacement.

Please Note: Order inquiries should not be directed to our social media pages. We only respond to order inquiries via email.

For any questions regarding returns, refunds, or exchanges, please feel free to contact us at support@thesmoothgeneration.com.

DAMAGES AND ISSUES

We take great care in ensuring the quality and condition of your order. If you encounter any of the following issues, please reach out to us promptly:

  1. Defective or Damaged Items: Inspect your order upon reception. If you find any item to be defective or damaged, or if you receive the wrong item, please contact us immediately. To assist us in resolving the issue, kindly provide a picture of the damaged product(s).

If you have any questions or require further assistance, please do not hesitate to contact us at support@thesmoothgeneration.com.

Your satisfaction is our priority, and we are committed to providing you with the best possible service.