Shipping Policy

Hours of Operation

Business Hours

• We typically process orders and respond to customer inquiries Monday through Friday, excluding holidays. While our business hours may vary, we strive to respond to all inquiries and process orders as quickly as possible.

Order Processing and Shipping

At The Smooth Generation, we are dedicated to delivering your orders as quickly and efficiently as possible.

• Orders placed on Friday, Saturday, or Sunday will be processed and shipped on the following Monday. If Monday falls on a holiday, orders will be processed on the next business day.

Shipping Times

We take pride in processing orders promptly.

• Orders are typically processed within 1 to 7 business days, Monday through Friday (excluding weekends and holidays), after your order has been confirmed.

• During periods of high order volume, we may also process shipments on Saturdays.

• Once your order has shipped, you will receive a shipping confirmation email with tracking information. If you do not receive this email, please check your spam or junk folder.

Domestic Shipping Rates and Estimates

• Delivery Timeframes: Most domestic orders arrive within 1 to 7 business days. During holidays or peak seasons, delivery may take up to 10 to 15 business days.

• Shipping Charges: Shipping rates are calculated and displayed at checkout based on your destination and the items in your order.

• Free Shipping: Free shipping is available on qualifying U.S. orders of $75 or more. Delivery typically takes 2 to 7 business days. Free shipping applies only to the original shipment. If a package is returned due to an incorrect address, an unclaimed package, or any circumstance outside of our control, the customer is responsible for the cost of reshipping.

• High-Value Orders: Orders exceeding $100 may require a signature upon delivery for added security.

• Primary Domestic Carriers: We primarily ship domestic orders using USPS and UPS.

• Tracking: Customers are responsible for monitoring their tracking information after their package leaves our facility. Tracking details are sent by email once the order has shipped.

International Shipping

We proudly ship to customers around the world.

• International customs regulations vary by country and may change without notice. Some countries have stricter import requirements for herbal products, dietary supplements, and food-related items.

• Customers are responsible for ensuring that the products they order comply with their country's import regulations before placing an order.

• Customers are responsible for monitoring their tracking information and responding promptly to any customs or carrier communication regarding their shipment. Failure to respond to customs clearance requests may result in delays, return to sender, additional fees, or package disposal according to the destination country's regulations.

• International Carriers: We primarily ship international orders using DHL Express and UPS. Carrier selection may vary depending on the destination and shipping method selected at checkout.

Shipping Destinations

• United States, Nationwide

• Canada: Canadian customers may place orders directly through our distributor to reduce international shipping costs and customs fees.

• We also ship to many international destinations, including select countries throughout Africa. Shipping availability is determined at checkout based on the destination country's shipping regulations and carrier availability.

Restricted Countries

Due to shipping, customs, regulatory, or carrier restrictions, we are currently unable to ship to the following countries:

Afghanistan

Austria

Brazil

Bulgaria

Costa Rica

Cuba

Denmark

Ecuador

Estonia

Germany

Greece

Iran

Iraq

Israel

Italy

Libya

Luxembourg

Mexico

North Korea

Norway

Peru

Spain

Thailand

Turkey

United Arab Emirates

We reserve the right to update our list of shipping destinations and restricted countries at any time based on carrier availability, customs regulations, or import requirements.

Shipping Rates and Import Duties

• Shipping rates are calculated at checkout.

• International customers are responsible for all import duties, VAT, customs fees, brokerage fees, taxes, and any other charges imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost.

• If a package is returned due to an incorrect address, failure to respond to customs or carrier requests, refusal to pay customs fees, unclaimed delivery attempts, or any circumstance outside of our control, shipping charges and carrier return fees are non-refundable.

Returns, Refunds, and Exchanges

• Shipping charges are non-refundable once an order has shipped.

• If a package is returned due to address issues, failure to respond to customs or carrier requests, refusal to pay customs fees, unclaimed delivery attempts, or other circumstances outside of our control, shipping charges and any carrier return fees are non-refundable.

• Due to customs regulations and product safety requirements, all international sales are final.

Damaged Items

If your order arrives damaged, please contact us at support@thesmoothgeneration.com within 48 hours of delivery. Include your order number and clear photos of the damaged item(s). We review all damage claims individually.

Additional Notes

• Orders flagged for fraud prevention may require additional verification and may require a signature upon delivery.

• Shipping times are estimates only and may be affected by weather, customs inspections, carrier delays, holidays, or other circumstances beyond our control.

• We are not responsible for delays caused by shipping carriers or customs authorities.

Business Location

• Our business location at 4813 Jonestown Road, Suite 102, Harrisburg, PA 17109 is primarily used for order processing, packing, and shipping.

• While we are happy to assist customers who stop by when a team member is available, our location is not staffed for walk-in shopping, and walk-in availability cannot be guaranteed. If you would like to visit, please contact us in advance to schedule an appointment or confirm that someone will be available to assist you.

Questions

If you have any questions regarding our Shipping Policy, please contact us at support@thesmoothgeneration.com. We appreciate your business and look forward to serving you.