Refund policy

RETURNS/REFUNDS

  • Unfortunately, we do not accept returns or exchanges on items purchased. We cannot accept returns on food products (herbs and teas included)  that have been shipped to a customer. This would violate all health and safety regulations and for sanitary reasons. Once your order has shipped, it cannot be returned to us.

  • We do not accept returns on sale items.

  • All sales are FINAL unless the products have not been shipped.

  • In the event that your order arrives damaged in any way, please email us as soon as possible at support@thesmoothgeneration.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.


Please DO NOT contact us about your order through any of our social media pages. We will only answer order inquiries via email.



EXCHANGES

  • Unfortunately, we do not accept exchanges on items purchased. We cannot accept returns on food products (herbs and teas included)  that have been shipped to a customer. This would violate all health and safety regulations and for sanitary reasons. Once an item has shipped, it cannot be returned to us. 

  • In the event that your order arrives damaged in any way, please email us as soon as possible at support@thesmoothgeneration.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution (Please allow up to 48hrs for a reply).

  • Glass bottles are carefully packed to arrive intact. Please contact us via our Contact form if your product arrives cracked, shattered, or damaged. A replacement will be made.

    Please DO NOT contact us through any of our social media pages with order inquiries. We only answer order inquiries via email.

You can always contact us for any return/refund questions at support@thesmoothgeneration.com

 

DAMAGES AND ISSUES


Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. You MUST also provide a picture of the damaged product/s.

 


You can contact us with questions at support@thesmoothgeneration.com