The Smooth Generation
Shipping Policy - Click here for Shipping Policy
Q. How do I change or cancel my order?
If your order has already shipped, we will not be able to cancel. Thereafter, the sale is final.
Q. How fast does my order ship?
Q. Can I return or exchange an item?
Unfortunately, we do not accept returns or exchanges on items purchased. We cannot accept returns on food products (herbs and teas included) that have been shipped to a customer. This would violate all health and safety regulations and for sanitary reasons. Once an item has shipped, it cannot be returned to us.
Q. My item was stolen, How can I get a refund?
Unfortunately, we are not responsible for lost or stolen items. All of our shipments are sent via UPS, FedEx, and/or USPS with added insurance. If your package was stolen or not received, a claim must be filed with the carrier to report the issue. The carrier will investigate the issue and address it accordingly.
Q. I gave an incorrect address, Can I get a refund?
We are sorry to inform you, If you provided an incorrect address at checkout, a refund will not be granted. Please ensure that your address is correctly entered before placing your order.
However, your order is marked "returned to sender" by the carrier, we will contact you via email to the same email address provided at checkout. If you’re requesting for your order to re-ship, you must purchase a re-ship fee. If you’d rather not have your order re-shipped, we will issue a refund or credit in the full amount of your order minus the shipping cost.
We are currently shipping to the following countries:
UNITED STATES - NATIONWIDE
Canada - Canada orders can be placed directly with our distributor to avoid international shipping and customs fees. Click Here →
- ALL INTERNATIONAL COUNTRIES, EXCEPT FOR THE FOLLOWING.